Privacy Policy

Information we collect

We may collect account information such as your name, username, email address, billing-related details, support messages, and the content you submit to the service, including audio files, text inputs, job settings, and related metadata.

How we use information

We use information to operate the service, authenticate users, process audio mastering jobs, maintain account history, provide customer support, improve product performance, secure the platform, and communicate service updates, billing notices, and important account information.

Audio files and generated outputs

Audio files, job settings, generated outputs, transcripts, and related production data may be stored to provide the service, maintain history, support user workflows, and improve reliability. Users are responsible for ensuring they have the rights to upload and process submitted content.

Cookies and similar technologies

We may use cookies, session tokens, and similar technologies to keep you signed in, remember preferences, improve usability, measure traffic, and support security and fraud prevention.

Analytics and performance data

We may collect usage and performance data such as page visits, feature activity, device or browser details, referral sources, and general location or region data to understand how the service is used and to improve marketing, performance, and product decisions.

Payments

Payment processing may be handled by third-party billing providers. We do not intend to store full payment card information on our own servers except as necessary for billing records provided by payment processors.

How we share information

We may share information with vendors, hosting providers, infrastructure services, analytics tools, payment processors, customer support tools, and other service providers that help us operate the platform. We may also disclose information when required by law, to protect our rights, or to investigate abuse, fraud, or security issues.

Data retention

We retain information for as long as reasonably necessary to operate the service, maintain user history, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may update certain account information through your account or by contacting support. You may also request account deactivation or deletion subject to operational, legal, billing, and security requirements.

Changes to this policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted on this page unless otherwise stated.